Right to Cancel

This policy applies to customers located in the United Kingdom.

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

Cancellation period

The cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.

If your order contains multiple items delivered separately, the cancellation period ends 14 days after the day on which you receive the last item.

How to cancel your order

To exercise your right to cancel, you must inform us of your decision by a clear statement before the cancellation period has expired.

You can contact us by email at: contact@vorenco.com

Please include the following information:

• Your full name
• Your email address used for the order
• Your order number
• The item(s) you wish to cancel
• The date you received your order

Model cancellation form

You may use the form below, but it is not mandatory.

To: VORENCO
Email: contact@vorenco.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Item(s) to be cancelled:

Returning the goods

After informing us of your decision to cancel, you must return the goods to us without undue delay and no later than 14 days from the day you told us you wish to cancel.

The goods must be returned in their original condition, unworn, unused, unwashed, undamaged, and with all original tags and packaging where applicable.

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or we made an error with your order.

Refunds

Once we have received the returned goods, or you have provided proof of return, we will process your refund within 14 days.

Refunds will be made using the same payment method used for the original order, unless otherwise agreed.

We may reduce your refund if the goods have been handled beyond what is necessary to check their nature, characteristics, and functioning.

Exceptions

Your right to cancel may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.