Privacy Policy — VORENCO

Last updated: June 21, 2026

1. Who we are

VORENCO is operated by VORENCO, sole trader,
, registered at 41 Rue Jacquemars Giéllé, 59800 Lille, FRANCE.
.

For any question regarding your personal data: contact@vorenco.com

2. What data we collect

When you use our Site or place an order, we collect:

• Identification data: VORENCO, contact@vorenco.com
• Shipping and billing data: 41 Rue Jacquemars Giéllé, 59800 Lille, FRANCE
  
• Payment data: processed directly by our secure payment provider Shopify Payments— VORENCO never stores your full card details
• Browsing data: IP address, browser type, pages visited, via cookies (see Section 6)

3. Why we collect this data

Your data is used to:

• Process and deliver your order
• Contact you regarding your order if needed
• Send you marketing emails if you've opted in (newsletter, promotions)
• Improve our Site and the overall customer experience
• Comply with our legal and accounting obligations

4. Legal basis for processing

In accordance with the General Data Protection Regulation (GDPR), the processing of your data is based on:

• Contract performance (processing your order)
• Your consent (newsletter, non-essential cookies)
• Our legitimate interest (service improvement, fraud prevention)
• Legal obligations (retention of accounting records)

5. Data retention

• Order-related data: retained for the legal accounting retention period (10 years for invoices, under French law)
• Newsletter data: retained until you unsubscribe
• Browsing data: maximum 13 months

6. Cookies

Our Site uses cookies to:

• Ensure the technical functioning of the cart and checkout (essential cookies, no consent required)
• Measure traffic and analyze site usage (Google Analytics or equivalent)
• Personalize advertising (Meta Pixel / TikTok Pixel)

You can manage your cookie preferences via the banner shown on your first visit, or through your browser settings.

7. Sharing your data

Your data may be shared with:

• Shopify, our e-commerce platform, which hosts the Site and associated data
• Our payment provider for secure transaction processing
• Our carriers and logistics partners, for order delivery
• Relevant authorities, where required by law

VORENCO does not sell or rent your personal data to third parties for commercial purposes.

8. Data transfers outside the EU

Some of our service providers (hosting, marketing tools) may be located outside the European Union, including in the United States. In such cases, these transfers are governed by Standard Contractual Clauses approved by the European Commission, ensuring an adequate level of data protection.

9. Your rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access — obtain a copy of the data we hold about you
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object, particularly to direct marketing
• Right to withdraw consent at any time

To exercise any of these rights, contact us at contact@vorenco.com. We will respond within one month at the latest.

You also have the right to lodge a complaint with the CNIL (the French data protection authority) if you believe your rights have not been respected: www.cnil.fr

10. UK residents

If you reside in the United Kingdom, your data is processed in accordance with the UK GDPR, the UK's equivalent of the EU's GDPR. You have the same rights described in Section 9, and you may lodge a complaint with the ICO (Information Commissioner's Office): www.ico.org.uk

11. Data security

VORENCO implements appropriate technical and organizational measures (via Shopify's secure infrastructure) to protect your data against unauthorized access, loss, or disclosure.

12. Changes to this policy

This policy may be updated to reflect legal or operational changes. The date of the last update is shown at the top of this document.

13. Contact

Email: contact@vorenco.com